Research conducted by the Forum Corporation, which analyzes why companies lose customers found the following:
15% left due to quality problems.
15% left to purchase at a cheaper price.
70% left because they didn’t like doing business with the human side of the previous company.
With the onslaught of new technologies, competitors, and such, the best gift we can give to our clients – both customers and employees – is the gift of attention. It is time for every person in your company to realize the importance of their every action to the growth, or maybe even survival of your company.
We can help develop a culture that will keep customers from being unsatisfied with your ‘human side’.